Refund policy

Returns & Exchanges

If you purchased an item from Retrofigure and would like to return or exchange your order, please contact us within 15 days of receiving your order.

To request a return or exchange, email info@retrofigure.com with your order number and details of the item.

 

Returns

Eligible items may be returned for store credit in voucher form.

Customers are responsible for the cost of return shipping unless the item received was incorrect, damaged, or materially different from its description.

Returned items must be sent back in the same condition in which they were received.

 

Loose Figures

Loose figures are not eligible for change-of-mind returns or refunds.

If a loose figure arrives damaged, is incorrect, or is materially different from its description, please contact us so that we can review the issue.

 

Exchanges

Exchanges may be available subject to stock availability.

We cannot guarantee exchanges for figures that were released or made available after the date of the original purchase.

Please contact info@retrofigure.com with your order information if you would like to arrange a return or exchange.