Shipping and Tracking
Retrofigure provides FREE INTERNATIONAL SHIPPING.
Locating your tracking status
Use the EMS global tracking page with your ID: https://www.ems.post/en/global-network/tracking or USPS for the United States, Parcel Force for the United Kingdom, DHL for Germany and Canada Post for Canada.
US/EU/UK/Canada arrival times
- USA: between 3-7 days
- Europe and the United Kingdom: between 2-8 days (please check shipping table below)
- Canada: between 4-8 days
Please also check the local carrier website for any service alerts that could disrupt prompt delivery time of your items.
Full list of countries and estimated delivery times
| Country | Delivery time (estimate) |
| USA (all areas) | 3-7 days |
| Germany | 2-6 days |
| France | 2-6 days |
| United Kingdom | 2-6 days |
| Italy | 2-6 days |
| Spain | 2-6 days |
| Canada | 4-8 days |
| Mexico | up to 11 days |
| Australia | 4-8 days |
| New Zealand | 5-10 days |
| United Arab Emirates | up to 10 days |
| Hong Kong | up to 5 days |
| Singapore | up to 5 days |
| Japan | 2-5 days |
| Scandinavia (Sweden, Finland, Denmark, Norway) | 4-9 days |
| Netherlands | 3-7 days |
| Austria | 3-8 days |
| Belgium | 3-8 days |
| Hungary | 4-8 days |
| Switzerland | 4-8 days |
| Ireland | 3-7 days |
| Other Countries | Contact us |
Countries that we are currently unable to ship to as of September 2024
Russia, Ukraine, Israel, Lebanon
Wrapping
All figures will be secured in layers of bubble wrap, as well as plenty of other protection to prevent damage to the figure.
Delays
The delivery time estimates mentioned above change occasionally.
We are not responsible for any delay incurred by a postal company and no refunds can be given for late delivery or missed deadlines / dates.
If your item is delayed, please contact your delivery company with your tracking ID provided in the order email for more information.