Shipping and Tracking
Retrofigure provides FREE INTERNATIONAL SHIPPING.
However, please be aware that your item may be subject to international duties, customs and/or taxes on delivery. Please contact us using the form on the site or via email at info@retrofigure.com to discuss this in detail.
In the European Union, buyers are responsible for import duties/VAT.
Locating your tracking status
Use the global tracking page with your tracking ID: https://www.ems.post/en/global-network/tracking or USPS for the United States, Parcel Force for the United Kingdom, DHL for Germany and Canada Post for Canada.
US/EU/UK/Canada arrival times
- USA: between 4-8 days
- Europe and the United Kingdom: between 3-8 days (please check shipping table below)
- Canada: between 4-8 days
Please also check the local carrier website for any service alerts that could disrupt prompt delivery time of your items.
Full list of countries and estimated delivery times
| Country | Delivery time (estimate) |
| USA (all areas) | 3-7 days |
| Germany | 2-6 days |
| France | 2-6 days |
| United Kingdom | 2-6 days |
| Italy | 2-6 days |
| Spain | 2-6 days |
| Canada | 4-8 days |
| Mexico | up to 11 days |
| Australia | 4-8 days |
| New Zealand | 5-10 days |
| United Arab Emirates | up to 10 days |
| Hong Kong | up to 5 days |
| Singapore | up to 5 days |
| Japan | 2-5 days |
| Scandinavia (Sweden, Finland, Denmark, Norway) | 4-9 days |
| Netherlands | 3-7 days |
| Austria | 3-8 days |
| Belgium | 3-8 days |
| Hungary | 4-8 days |
| Switzerland | 4-8 days |
| Ireland | 3-7 days |
| Other Countries | Contact us |
Countries that we are currently unable to ship to as of September 2024
Russia, Ukraine, Israel, Lebanon
Wrapping
All figures will be secured in layers of bubble wrap, as well as plenty of other protection to prevent damage to the figure. Please consider purchasing a protector for your figure to keep the item(s) secure during transit.
Delays
The delivery time estimates mentioned above may change occasionally.
We are not responsible for any delay incurred by a postal company and no refunds can be given for late delivery or missed deadlines / dates.
If your item is delayed, please contact your delivery company with your tracking ID provided in the order email for more information.