Shipping and Tracking
Free International Shipping
Retrofigure provides free international shipping on eligible orders.
There is no additional shipping charge for our standard shipping service. However, international orders may be subject to customs duties, import taxes, VAT, or other local charges imposed by the destination country.
Any customs duties, import taxes, VAT, or similar charges are the responsibility of the customer unless otherwise stated at checkout.
For customers in the European Union and other applicable destinations, import VAT or customs charges may be collected by the local customs authority or delivery carrier.
If you have any questions before ordering, please contact us at info@retrofigure.com.
Order Processing
Orders are normally prepared and dispatched within 1–3 business days after payment has been confirmed.
Delivery estimates shown below begin after the order has been dispatched.
You will receive tracking information by email once your order has shipped.
Estimated Delivery Times
Use the global tracking page with your tracking ID: https://www.ems.post/en/global-network/tracking or USPS for the United States, Parcel Force for the United Kingdom, DHL for Germany and Canada Post for Canada.
Delivery times are estimates and may vary depending on the destination, customs processing, public holidays, weather, and local postal or courier conditions.
| Country / Region | Estimated Transit Time |
|---|---|
| United States | 3–7 business days |
| Germany | 2–6 business days |
| France | 2–6 business days |
| United Kingdom | 2–6 business days |
| Italy | 2–6 business days |
| Spain | 2–6 business days |
| Canada | 4–8 business days |
| Mexico | Up to 11 business days |
| Australia | 4–8 business days |
| New Zealand | 5–10 business days |
| United Arab Emirates | Up to 10 business days |
| Hong Kong | Up to 5 business days |
| Singapore | Up to 5 business days |
| Japan | 2–5 business days |
| Sweden, Finland, Denmark and Norway | 4–9 business days |
| Netherlands | 3–7 business days |
| Austria | 3–8 business days |
| Belgium | 3–8 business days |
| Hungary | 4–8 business days |
| Switzerland | 4–8 business days |
| Ireland | 3–7 business days |
| Other destinations | Please contact us |
Tracking Your Order
All shipped orders include tracking where available.
You can track your order using the tracking number provided in your shipping confirmation email.
Depending on the destination and carrier, tracking may also be available through:
- EMS: https://www.ems.post/en/global-network/tracking
- United States – USPS: https://tools.usps.com/go/TrackConfirmAction_input
- United Kingdom – Parcelforce: https://www.parcelforce.com/track-trace
- Germany – DHL: https://www.dhl.com/de-en/home/tracking.html
- Canada – Canada Post: https://www.canadapost-postescanada.ca/track-reperage/en
Tracking updates may take some time to appear after dispatch.
Delivery Delays
Occasionally, deliveries may take longer than the estimates above because of circumstances outside our control, including:
- customs inspections or processing
- local postal or courier delays
- public holidays
- severe weather
- transportation disruption
- unusually high shipping volumes
If your tracking information shows that an order is delayed, we recommend checking the local carrier's website for service alerts.
You can also contact us at info@retrofigure.com and we will assist with checking the shipment where possible.
A delivery estimate is not a guaranteed delivery date.
Lost or Undelivered Orders
If your tracking information has not updated for an unusually long period or you believe your order may have been lost, please contact us at info@retrofigure.com with your order number.
We will review the tracking information and, where appropriate, contact the carrier or postal service to investigate.
Packaging
Collectible figures are carefully packaged to reduce the risk of damage during transit.
Figures may be protected using bubble wrap and other appropriate packaging materials depending on the item.
For carded or packaged collectible figures, additional protective products may also be available for purchase.
Countries We Currently Do Not Ship To
We are currently unable to ship orders to:
- Russia
- Ukraine
Shipping availability may change depending on carrier services and international shipping restrictions.
Questions About Shipping
If you have any questions about delivery, tracking, customs, or shipping availability, please contact:
Retrofigure
info@retrofigure.com